At Houbara Outdoors, we specialize in crafting custom, permanent geodesic domes designed for long-term use and tailored to your specific needs. Because of the nature of these structures, our refund and return policy is as follows:
🔁 No Returns or Exchanges
All our domes are custom-built, and therefore non-returnable and non-exchangeable. Once your order is confirmed, it is considered final.
💸 No Refunds
We do not offer refunds after an order has been placed and production has begun. Materials are sourced and manufacturing begins immediately to meet your specific requirements.
⏳ Order Cancellation
- If you wish to cancel, you must notify us within 48 hours of placing the order.
- If cancellation is accepted, a partial refund may be issued after deducting administrative and consultation costs.
- No cancellations are accepted after production has started.
🛠 Damages or Defects
While returns are not accepted, we are committed to quality.
- If you receive a damaged or defective component, notify us within 7 days of delivery.
- We will arrange for replacement parts or on-site assistance depending on the situation.
🏗 Custom Project Policy
Our domes are permanent architectural solutions, not temporary tents or mass-produced products. We encourage active communication throughout the planning and production stages to ensure satisfaction.
For any queries regarding your order, feel free to contact us at mahendra@houboubaraoutdoors.com or via our contact page.